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Cookie Policy for Surgent
Last Updated: 9th January 2025
This Cookie Policy explains how Surgent ("we," "us," or "our") uses cookies and similar technologies - like pixel tags, web beacons, and local storage (collectively, "Cookies") - when you visit our website at www.surgent.ai or use our AI-powered services (the "Services"). It describes what these technologies are, why we use them, and your options for controlling them.
For more on how we collect and use personal data, please review our Privacy Policy.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They're widely used to make websites work efficiently, remember user preferences, and provide information to the website owner.
Cookies can be:
- Session Cookies – deleted when you close your browser
- Persistent Cookies – remain until deleted or expired
- First-party Cookies – set by Surgent
- Third-party Cookies – set by services we integrate with (e.g., analytics providers)
We may also use:
- Web beacons (tracking pixels) – tiny graphic files to measure interaction with content
- Local storage – for saving settings or data directly in your browser
Why Does Surgent Use Cookies?
We use Cookies for the following purposes:
1. Strictly Necessary Cookies
Required for core functionality like logging in, account security, and remembering consent preferences. These cannot be disabled.
2. Functional Cookies
Enable enhanced features like remembering settings, enabling integrations, or pre-filling forms.
3. Analytics Cookies
Help us understand how users interact with the site so we can improve performance and usability.
4. Marketing Cookies
Used by third-party partners to track browsing habits and display relevant ads on other platforms. These do not store directly identifiable personal data.
Examples of Cookies We Use
| Cookie Name | Domain | Purpose | Expiration | Provider |
|---|---|---|---|---|
| _ga* | .surgent.ai | Google Analytics tracking | 12 months | |
| session_id | surgent.ai | Maintains login session | Session | Surgent |
| _uid | surgent.ai | User ID for functionality | 12 months | Surgent |
How You Can Control Cookies
You have full control over which Cookies we place:
- Consent Banner: On your first visit, we'll ask for cookie consent via a banner. You can adjust preferences anytime.
- Browser Settings: Most browsers let you block or delete cookies. Disabling some cookies may impact functionality.
- Do Not Track: If your browser sends a "Do Not Track" signal, we will respect that by not setting marketing cookies.
Updates to This Cookie Policy
We may update this policy to reflect changes in the Cookies we use or for legal and operational reasons. Please revisit this page regularly. We'll update the "Effective Date" when changes are made.
Contact Us
If you have questions about our use of Cookies or want more information, reach out to us at:
Email: support@surgent.ai